FEELS LIKE HOME
in the most comforting way
Our return/exchange policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. Please contact via email for gift exceptions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags. We do not offer free shipping on returns. Shipping is the responsibility of the person doing the return. Once the item is returned, we ship the new item, free.
REFUNDS (if applicable)
Step 1: Contact us via email: firstname.lastname@example.org to find out if your item is eligible for a refund and/or an exchange.
Step 2: Mail us your refund/exchange with a note including what new item you would like and the reason for the refund. Please also include a copy of receipt if you have it. Without a receipt, you will receive and exchange only for the value of the good(s) at the time of the exchange.
Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. If you have chosen and exchange, your new item will be shipped within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. ALL SALE ITEMS ARE FINAL SALE
EXCHANGES (if applicable)
We only replace items if they are defective or damaged or if you have ordered the wrong size. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 131 Esplanade St, Truro, Nova Scotia, B2N 2K5.
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to My HOME Apparel Flagship Store & Studio:
131 Esplanade St.
Truro, Nova Scotia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a returned item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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At My Home Apparel we know how important the word “home” is, which is why we want to help give ALL Canadians a home. 5% of all our profits are donated to homelessness initiatives across Canada. With your support, you have helped us donate over $25,000 in 2 years. Together, we can give everyone a place to call home. Learn more
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